Everyday…

  • As​ Head of Operation​, you will work with relevant Chapters to direct the entire team at Sunday Ins. Co. Ltd. on building and scaling processes and omni-channel customer services towards achieving company sales targets.
  • You will be responsible for customer lead management and data privacy. You will ensure structured process of leads collections from all sales channels, storage, access, tracking and allocation (including to our panel insurers), leads are always updated and clean, compliance with data privacy, and routine audits are performed where necessary. In parallel, you will be responsible for all system requirements with regards to leads management and storage.
  • You will work as a team to ensure streamlined policy data validation and underwriting processes between all of our panel insurers for all channels and products.
  • You will be responsible to ensure process for all sales and policy data are reconciled prior to invoicing our partners and panel of insurers including any routine reportings to them to support collections, commission and / or marketing fee settlements.
  • You will design, implement and review customer services and call centre policies, processes and operating systems that aligns with other team functions within the company.
  • You will set and review customer service standards and guidelines for your team to interact with customers through various channels including but not limited to calls and messaging apps to ensure customer retention and and improve customer persistency rate to achieve business goals.
  • You will ensure that all operations teams are equipped to sell and service any products e.g. motor, health, gadgets, etc including but not limited to product trainings.
  • You will provide your input to product team with regards to business plans and budgets including but not limited to manpower resources.
  • You will be responsible for coaching, performance management and career development of operations team, ensuring they have fun on job and are well fed but meet their targets too

Your will need to…

  • You must have at least 4 years in a broker company focused on B2B.
  • Well understand about process of recruiting insurer and how the process works.
  • Lead capacity managing a results driven call centre team for financial products
  • You must have experience in sales training and inspiring / motivating your team
  • You are technologically and social media savvy
  • Exceptional interpersonal skills, including teamwork
  • Strong leadership skills, analytical skills and ability to structure thought processes.
  • Having an entrepreneur mindset with an aim to bring the best product to the market
  • Strong verbal communication skills in Thai and English
  • Excellent planning and organizational skills