Responsibility:
- Handle policy issuance and application processes.
- Ensure accurate and timely issuance of policies and related documents (e.g., policy schedules and supporting documentation) in accordance with agreed service level targets.
- Prepare and issue policy for customers, ensuring accuracy and completeness.
- Process policy changes, including member additions, upgrades, deletions, and endorsements during the policy period.
- Issue invoices and credit notes, ensuring timely delivery to customers in line with SLA and billing cycles.
- Maintain detailed and accurate policy records within the system.
- Coordinate with internal teams to ensure smooth and efficient policy issuance processes.
- Support the Manager in improving policy operations processes.
- Prepare reports and assist with ad hoc tasks as assigned.
Key Requirements:
- Bachelor’s degree in Business Administration, Insurance, or a related field.
- Minimum 1-2 years of experience in policy operations, preferably in the insurance industry.
- Basic understanding of policy issuance and related documentation is an advantage.
- Strong attention to detail and ability to ensure data accuracy.
- Good communication and coordination skills, with the ability to work across teams.
- Ability to manage tasks, prioritise work, and meet deadlines.
- Proficiency in Microsoft Office (Excel, Word) and related systems.