Everyday you will…

  • Develop and execute strategies to drive sales performance through the Outbound Call Center.
  • Monitor market trends, analyze competitors, identify gaps, and strengthen team positioning to improve results.
  • Monitor key metrics such as call volume, conversion funnel performance, lead utilization, and retention rates to identify opportunities for improvement.
  • Drive monthly sales targets and ensure closing performance meets or exceeds business goals.
  • Design, refine, and optimize outbound call scripts to continuously improve conversion rates (CVR).
  • Conduct QA on calls and chats, provide feedback, and implement improvements to increase CVR%.
  • Prepare monthly sales reports, calculate commissions, and design reward & discipline programs for the team.
  • Lead, coach, and motivate the team to deliver results and maintain high performance standards.
  • Collaborate with cross-functional teams (Sales Quality, Marketing, Training) to enhance operational efficiency.
  • Provide ongoing coaching and training to uplift the team’s sales and customer interaction skills.


You will need to...

  • 3–5 years of experience leading an Outbound Call Center or Tele-Sales team.
  • Strong knowledge of Motor Insurance and Accident & Health (A&H) products.
  • Strategic mindset with strong analytical and planning skills.
  • Proven track record in achieving and exceeding sales targets.
  • Hands-on experience with script optimization, QA, and improving CVR is highly valued.
  • Familiarity with Salesforce (SF) is a plus.
  • Good command of English (speaking and listening).
  • Strong leadership, coaching, and communication skills with the ability to motivate teams.